Shipping & Delivery

Mabox Cosmetics has been successfully shipping from China since 2018. All orders take 1-3 business days to process and generally take between 3-4 weeks to arrive, depending on your location. You will receive a tracking number through "17 track" that will allow you to track your package once it is received into your country.   

Courier services used will vary based on the shipping address provided. There are certain circumstances that may occur that are not within our control (natural disasters, holidays, weather etc). These situations, though relatively rare, may result in a delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.


Your processed purchases will be shipped to the shipping address you have indicated upon checkout. Changes in shipping address must be done within 24 hours after your order was made. Otherwise, we won't be able to update your details nor process you a refund.


We are so confident that you will receive your order within the timeline outlined above, that our guarantee is simple: "You will receive a full 100% refund, if item is not delivered."

In the rare circumstances where your tracking number stops updating due to customs holding your items, we suggest calling your country's customs department directly and ask that they release your items immediately. If for some reason your order is never released by the customs, we'll send you a replacement! 


We will always ensure that your information is kept 100% protected and private at all times. We use SSL certificates and other third party secure services to make sure that all sensitive information is withheld!  For more information regarding our Shipping Policy, please drop us an email at